Cancellation policy

Subscription renewal

When you purchase a subscription, your order will automatically renew on the selected billing cycle (for example, every 30 days) until canceled.

First subscription order – 30-Day Money-Back Guarantee

Your first subscription order is covered by our 30-Day Money-Back Guarantee, giving you time to try the product as directed and see results.

Currently, Rumi Cosmetiques does not process returns for technical reasons. However, if you are not satisfied with the product, we offer a refund for your first subscription order, provided that:

  • You contact us within 30 days after receiving your first subscription order
  • The product was used as directed
  • Your request relates to your experience with the product (for example, you did not see results or experienced a reaction)
  • You provide the information we reasonably need to confirm eligibility

Please note that shipping costs are non-refundable, and a refund processing fee of $5 USD/AUD/CAD/EUR applies to each refund.

What the guarantee does not cover

The 30-Day Money-Back Guarantee applies only to the first subscription order. It does not apply to:

  • Subscription renewals or any orders billed after the first order
  • Requests made only because you no longer wish to continue your subscription. If you no longer want to receive orders, you can cancel at any time before your next billing date through your Customer Portal or by contacting us.
  • Duplicate purchases or additional orders

Once a subscription renews, the cancellation and refund rules outlined below apply.

Your rights under applicable law

This guarantee is voluntary and does not limit any rights you have under applicable law, including rights relating to defective or misdescribed products, unauthorized charges, or charges made after a valid cancellation.

How to cancel or make changes

You may cancel or manage your subscription at any time through your Customer Portal or by contacting us via:

Email: hello@rumicosmetiques.com
Live chat: available on our website

You can use the Customer Portal to cancel your subscription, skip or reschedule an upcoming order, or make other available subscription changes yourself.

Cancellation of upcoming orders

There is no advance cancellation deadline. You may cancel your subscription at any time before your upcoming order enters processing.

If you cancel before the order enters processing, the upcoming order will be stopped and your subscription will not renew.

If the order has already entered processing, it can no longer be canceled or modified. Your subscription can still be canceled to prevent any future renewals.

Billing & processing

Your payment method will be charged on the scheduled billing date.

You may cancel your subscription before the upcoming order enters processing. Once an order has entered processing, it cannot be canceled or modified.

You will receive a notification email shortly before your order ships.

Refunds for subscription orders

If an upcoming subscription order is successfully canceled before it enters processing, you will not be charged for that order. If payment has already been collected but the order has not yet entered processing and the cancellation is successfully completed, the applicable payment will be refunded.

Orders that have already entered processing or have shipped are not eligible for refunds under the subscription cancellation policy, except where the product arrives damaged, defective, or incorrect, or where applicable law provides otherwise.

For customers in the UK and EU, statutory consumer rights, including any applicable right of withdrawal, continue to apply.